FAQ's

Is the training difficult?

Your training is presented by a qualified trainer and has been designed to be easy to understand.

How long is training?

Training is conducted over five sessions. They are:

Session Three: 3 Hours

3.1 Introducing a New Wine Consultant
3.2 Process for Introducing a New Wine Consultant
3.3 Paperwork for a Cellar Door Party
3.4 Ordering paperwork
3.5 Placing Orders
3.6 Ordering Consumable Stock, Host & Guest Packs
3.7 Delivery Process
3.8 Customer Deliveries
3.9 Customer Service
3.10 Faulty Goods/Product Returns Procedure
3.11 Determining Faulty Goods
3.12 Australian Wine Shop – Direct Sales Business Manual

Session Four:3 Hours

4.1 Wine Tasting
4.2 Advanced Flipchart Training
4.3 Goal Setting
4.4 Balancing Priorities
4.5 Time Management
4.6 Team Meetings
4.7 Appendices

Session Five: 3 Hours

5.1 Wine Appreciation

Some of our wine consultants will already have this certificate because they have recently been working in the food and wine industry. If you do not have this certificate Contact Us for further information.

Do I get support with my business?

Yes, you have a wonderful network of resources in your team, which meets monthly. Your Team Manager is experienced in running an Australian Wine Shop – Direct Sales business and will be able to assist and guide you. Head office also has friendly staff that is happy to help with any enquiry you may have.

Do I need to be an expert on wine?

No, your training will cover wine appreciation in a fun and informative way. You will want to do this homework. Trust us. Wine is always about what the taster likes, there is no right and no wrong just enjoyment.

Session One: 2 Hours

1.1 Australian Wine Shop – Direct Sales Philosophy
1.2 Your Australian Wine Shop – Direct Sales Business
1.3 Direct Selling
1.4 Wine
1.5 Wine Accessories
1.6 Wine Etiquette
1.7 Know your product
1.8 Tasting Wine
1.9 Licensing Laws & Insurance
1.10 Tasting Kit
1.11 Corporate Image
1.12 Holding a Cellar Door Party

Session Two: 2.5 Hours

2.1 The Host - Your Biggest Asset
2.2 Cellar Door Pack
2.3 Host Coaching
2.4 Cellar Door Reward Program
2.5 Cellar Door Party
2.6 Using the Flipchart
2.7 Closing the Sale